Common RV Rental questions details policies tips general information
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1. What are your business hours?
Mon-Sat 9am - 7pm Sunday 10am - 5pm 2. How old do you need to be to rent a travel trailer? We require that all renters be a minimum age of 25. 3. How Does Payment Work? A $250 reservation/booking payment will be charged to your credit card at the time of booking. This payment is applied directly toward your rental invoice. Your rental balance and refundable damage deposit are not due until your arrival date. Once the rental property has been returned & inspected your damage deposit will be refunded to your credit card, this usually takes 24-72hrs. 4. What constitutes a rental day? Rental cost is billed by number of nights, each night constitutes one rental day. 5. How do Progressive Discounts work & are they valid on Holidays? Once our (2) night booking minimum is met, each additional night is then billed at a substantially discounted rate. This discounted rate progressively lowers your nightly cost with each additional night booked. On certain Holidays there is a (3) night booking minimum and the same discounted rate is then applied after the third night. Below is the list of the Holidays that currently apply: -Presidents Day Weekend -Easter Week -Memorial Weekend -July 1st-5th -Labor Day Weekend -Thanksgiving Week -December 23rd-31st 6. What is provided with my rental trailer? At CampTime Rentals we stock all of our trailers with most of the basics to help lighten your load. Below is a list of the items provided with each rental trailer: - Cooking Pots & Pans - Plates & Bowls - Drinking Cups - Cooking & Eating Utensils - Cutting Board & Cutting Knive(s) - Can Opener - Bottle Opener - Broom & DustPan - Hand & Dish Soaps - Basic Cleaning Supplies & Sponge - Spray Air Freshener - (1) Box Large Trash Bags - (2) Hand Towels - Campfire Lighter - Interior Door Mat - Large Outdoor RV Mat - (2) Outdoor Chairs - (1) Large Roll Paper Towels - (3) Rolls of RV Safe Toilet Paper The Master Bed in each trailer also comes fitted with a TemperPedic Mattress Topper & comforter however CampTime Rentals does not provide Bedding, Towels, or Pillows, other than listed. 7. How does Free Express Drop-Off service work? As an added convenience for Oceano Dunes and Pismo State Beach campers with their own tow vehicles, we now offer Free Drop-Off & Pick-Up services that puts you within steps of the most popular camping spots in Pismo Beach. In addition, there are a few parks that do not allow delivery companies "inside" their park and Free Express Drop-Off and Pick-Up helps make staying in these locations much more convenient for renters. Utility costs and additional services are not included with our Free Express Drop-Off and Pick-Up services. (2-5/16" Ball Required) 8. Is Express Drop-Off available after 7pm? Drop-Off service is available until 7pm daily. If you require drop-off after closing time, after hours drop-off service is available from 7pm-10pm (daily) at an additional cost of $100. Any/All drop-off's after 7pm are subject to this surcharge. 9. How do I learn to use the travel trailer? CampTime Rentals provides an initial orientation at the time of pick-up/delivery. This orientation usually takes about (30) minutes & helps you to get familiar with the operations of your particular rental trailer. 10. Do I need a generator to camp in a travel trailer? A generator is only needed when you are "dry-camping" and don't have access to electrical outlets. All trailers are equipped with onboard battery(s) but batteries will drain quickly and become damaged if not recharged regularly. In addition, there are several items on any rv that do not run on battery(s) and require a generator when dry-camping. (i.e. TV, DVD, Microwave, Power Outlets, A/C) If you require Air Conditioning in a location without power, a generator with a minimum of 3000 watts will be required. 11. Does CampTime rent portable generators? CampTime Rentals can arrange a Honda EU2000 generator rental and have it ready at delivery/pick-up if needed. This generator is large enough to run all onboard accessories except for air-conditioning. The EU2000i is the quietest generator available, can run over 8hrs on a single gallon of gas, and rents for $40/night. Attempting to dry-camp without a generator can damage the onboard battery(s) resulting in additional costs. 12. Am I responsible for any cleaning? Each rental trailer is extensively cleaned (inside & out) prior to each use. That said, all rental trailers should be reasonably clean upon return. We do not charge additional cleaning fees unless your rental is returned excessively dirty. All dishes should be cleaned, trash should be removed, counters and table wiped off, and floors swept. 12. How much is delivery? Local deliveries are currently billed at $149, this applies to Pismo Beach parks and also includes Lopez Lake campground. All delivery pricing is round-trip, and includes full set-up, leveling, break-down, flushing of wastetanks afterwards, and all propane usage during your stay. Please include your exact delivery location, if needed, to receive an accurate delivery quote. 13. Are there any additional costs? -Delivery costs and additional services are not included in our nightly rental rate. -An additional $60 exterior cleaning fee is charged on all Oceano Dunes and Self- Tow rentals. -A $65 Utility Fee is charged on all Express Drop-Off's and Self-Tow's to cover Refilling of PropaneTanks Afterwards, Dumping/Flushing of WasteTanks Afterwards, and Full Tank(s) of Freshwater at drop-off. These prepaid services reduce our SelfTow clients responsibilities to pick-up & drop-off. There's no need for exterior cleaning, refilling of propane tanks, or dumping of wastetanks before returning your rental trailer. 14. How do I pay for my rental? CampTime Rentals requires that all payment be done with a major credit card or cash. We accept Visa, MasterCard, and Discover Card. We do NOT accept stored value/prepaid/gift cards for the rental charges or damage deposits at time of pickup. The cardholder must be present at pick-up. Payment by check is not accepted. A credit card is required for refundable damage deposit. 15. Is insurance required for towing? You are solely responsible for all damage or loss to yourself, your property, the rental property, and/or others. When picking up a trailer you must provide a current insurance card showing proof of motor vehicle insurance that covers you and the vehicle you are driving. 16. What time can I Pick-Up / Return my rental trailer? Pick-Up / Delivery begins at 2:00pm everyday and all trailers must be returned by 12:00 noon unless other arrangements have been made in advance. 17. What if I need to reschedule or cancel my trip? Although all reservation deposits are non-refundable, CampTime Rentals does allow for reservation deposits to be transferred at no cost to the customer, for up to (12) months, provided all changes are made no sooner than (14) days from the original arrival date. Any cancellations or scheduling changes made within (14) days of your original arrival date will be subject to a $125 surcharge. 18. How long will the water last when dry-camping? When dry-camping you have a limited amount of water in your freshwater tank and must conserve as much as possible. There are several factors that will determine how long your water supply will last including the number of people, duration of showers, sink use, etc... As a general rule when dry-camping, all onboard resources (water, battery power, and propane) should be considered precious, and must be conserved to keep all onboard systems functioning during your stay. 19. Is it safe to drink water from the fresh water tank? No, we do not recommend this. It is difficult to know if the water is potable when filling the tank at a variety of locations. We recommend using bottled water for drinking/cooking. The water from the onboard tank is fine for washing & bathing. 20. How do I know what size space to reserve for my rental? All trailer sizes listed are overall length to best determine the size campsite required. 21. How much does it cost for a campsite? Campsites vary depending on location and site amenities but generally range between $10 and $50 per night. CampTime Rentals is not responsible for any campsite reservations and recommends you make campsite and trailer reservations several months in advance to help ensure availability. You can find Links to all local campgrounds and RV parks on our SITES page. |
