Common RV Rental questions details policies tips general information
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What are your business hours?
Mon-Sat 9am - 7pm Sunday 10am - 5pm How old do you need to be to rent a travel trailer? We require that all renters be a minimum age of 25. How does payment work? A $250 reservation/booking payment is required to secure a reservation. This $250 payment is subtracted directly from your rental invoice. The rental balance, and refundable damage deposit are not due until your arrival date. Once your rental has been returned & inspected, your damage deposit will be refunded to your credit card. This process usually takes 24-72hrs. What time can I expect my rental trailer to be delivered? Trailer deliveries begin at 2pm daily and are available until 7pm. Early delivery can be available (as early as 12pm) provided your rental trailer was not rented the night prior to your arrival. Is delivery available after 7pm? Delivery service is available until 7pm daily. If you require delivery after closing time, after hours drop-off service is available from 7pm-10pm (daily) at an additional cost of $100. Any/All arrivals after 7pm are subject to this surcharge. What is provided with my rental trailer? CampTime Rentals stocks all of our trailers with the basics to help lighten your load when packing. Below is a list of the items you will find inside each rental trailer: - Cooking Pots & Pans - Plates & Bowls - Drinking Cups - Cooking & Eating Utensils - Cutting Board & Cutting Knive(s) - Can Opener - Bottle Opener - Broom & DustPan - Hand & Dish Soaps - Basic Cleaning Supplies & Sponge - Spray Air Freshener - (1) Box Large Trash Bags - (2) Hand Towels - Campfire Lighter - Interior Door Mat - Large Outdoor RV Mat - (2) Outdoor Chairs - (1) Large Roll Paper Towels - (3) Rolls of RV Safe Toilet Paper The Master Bed in each trailer also comes fitted with a Mattress Topper, Fitted Sheet, & Comforter. We do not provide any Bedding, Towels, or Pillows, other than those listed above. Do I need a generator to camp in a travel trailer? A generator is only needed when you are camping in a location without access to electrical outlets. All trailers are equipped with onboard batteries but batteries will drain quickly and become damaged if not recharged regularly. In addition, there are several items on any rv that do not run on battery(s) and require a generator when dry-camping. (i.e. TV, DVD, Microwave, Power Outlets, A/C) If you require Air Conditioning in a location without power, you will need a generator with a minimum of 3000 watts. Does CampTime rent portable generators? CampTime Rentals also rents Honda EU2000 generators, if needed. This generator is large enough to run all onboard accessories except for air-conditioning. The EU2000i is the quietest generator available, can run over 8hrs on a gallon of gas, and rents for $40/night. Attempting to dry-camp without a generator can also cause permanent damage to the onboard batteries, resulting in additional charges. How do Progressive Discounts work & are they valid on Holidays? Once the (2) night booking minimum is met, each additional night is billed at a substantially discounted rate. This discounted rate progressively lowers your overall nightly cost with every additional night booked. On certain Holidays there is a (3) night booking minimum and the same discounted rate is then applied after the third night booked. Below is the list of the Holidays that currently apply: -Presidents Day Weekend -Easter Week -Memorial Weekend -July 1st-5th -Labor Day Weekend -Thanksgiving Week -December 23rd - January 1st How does Free Express Drop-Off service work? As an added convenience for Oceano Dunes and Pismo State Beach campers with their own tow vehicles. We now offer Free Drop-Off & Pick-Up services that put you within steps of the most popular camping spots in Pismo Beach. In addition, there are a few parks that do not allow delivery companies "inside" their park and Free Express Drop-Off and Pick-Up helps make staying in these locations much more convenient for renters. Utility costs and additional services are not included with our Free Express Drop-Off and Pick-Up services. (2-5/16" Ball Required) Am I responsible for any cleaning? Each rental trailer is extensively cleaned (inside & out) prior to each use. That said, all rental trailers should be reasonably clean upon return. We do not charge additional cleaning fees unless your rental is returned excessively dirty. All dishes should be cleaned, trash should be removed, counters and table wiped off, and floors swept. How much is delivery? Local deliveries are currently billed at $149, this applies to Pismo Beach parks and also includes Lopez Lake Campground. All delivery pricing is round-trip, and includes full set-up, leveling, break-down, flushing of wastetanks afterwards, and all propane usage during your stay. Please provide your exact delivery location to receive an accurate delivery quote. Are there any additional costs? -Delivery costs/additional services are not included in our nightly rental rate. -A $125 Utility Fee is charged on all Express Drop-Off's to cover Refilling of Propane Tanks Afterwards, Dumping/Flushing of WasteTanks Afterwards, Exterior Cleaning Afterwards, and Full Tank(s) of Freshwater at drop-off. These prepaid services reduce our Self-Tow clients responsibilities to pick-up & drop-off. There's no need for exterior cleaning, refilling of propane tanks, or dumping of wastetanks before returning your rental trailer. How do I learn to use the travel trailer? CampTime Rentals provides an initial orientation at the time of delivery. This orientation usually takes about (30) minutes & helps the renters to get familiar with the operations of their particular rental trailer. How do I pay for my rental? CampTime Rentals requires that all payment be done with a major credit card or cash. We accept Visa, MasterCard, and Discover Card. We do NOT accept prepaid/gift cards for rental charges or damage deposits at time of pickup. The card used must be in the name of the primary renter, and both must be present at pick-up. Payment by check is not accepted. A credit card is required for refundable damage deposit(s). Is insurance required for towing? While we do not require any additional insurance, you are solely responsible for all damage or loss to yourself, your property, the rental property, and/or others. When picking up a trailer you must provide a current drivers license and insurance card covering you and the vehicle you are driving. What if I need to reschedule or cancel my trip? Although all reservation deposits are non-refundable, CampTime Rentals does allow for reservation deposits to be transferred at no cost to the customer, for up to (12) months from the date of payment, provided all changes are made no sooner than (14) days from the original arrival date. Any cancellations or scheduling changes made within (14) days of your original arrival date will be subject to a $125 surcharge. What constitutes a rental day? Rental cost is billed by the night, each night constitutes one rental day. How long will the water last when dry-camping? When dry-camping you have a limited amount of water in your freshwater tank and must conserve as much as possible. There are several factors that will determine how long your water supply will last including the number of people, duration of showers, sink use, etc... As a general rule when dry-camping, all onboard resources (water, battery power, and propane) should be considered precious, and must be conserved to keep all onboard systems functioning during your stay. Is it safe to drink water from the fresh water tank? No, we do not recommend this. It is difficult to know if the water is potable when filling the tank at a variety of locations. We recommend using bottled water for drinking and cooking. The water from the onboard tank is fine for cleaning & bathing. How do I know what size space to reserve for my rental? All trailer sizes listed are overall length to best determine the size campsite required. How much does it cost for a campsite? Campsites vary depending on location and site amenities but generally range between $10 and $50 per night. CampTime Rentals is not responsible for any campsite reservations and recommends you make campsite and trailer reservations several months in advance to help ensure availability. Links to local Campgrounds and RV parks can be found on our SITES page. |